Terms & Conditions

Last updated: January 2026

These Terms & Conditions ("Terms") govern the provision of IT services by Sarjeet Enterprises ("we", "us", "our") to its clients ("Client", "you"). By engaging our services, you agree to these Terms.

1. Service Agreements

All services are delivered under a written Service Agreement, Statement of Work (SOW), or Annual Maintenance Contract (AMC) that specifies scope, deliverables, timelines, SLAs, and fees. In case of conflict, the specific Service Agreement prevails over these Terms.

2. Managed IT Services

Where we provide managed services (RMM, AMC, server administration, helpdesk, backup), we will maintain commercially reasonable practices for system health, security patching, and availability as defined in the applicable SLA. Managed services do not include hardware replacement, third-party software licensing, or major version upgrades unless explicitly included.

3. Support Services

Helpdesk and support requests must be raised through approved channels (email, phone, ticketing portal). Response and resolution targets follow the priority levels defined in the relevant SLA. After-hours and emergency support may be subject to additional charges unless covered by the engagement.

4. Client Responsibilities

• Provide accurate information and timely access to systems, premises, and personnel.
• Maintain valid licenses for third-party software used in the environment.
• Designate a primary contact authorised to approve changes and incidents.
• Comply with security recommendations issued by us and any applicable law.

5. Payment Terms

Fees are invoiced as specified in the Service Agreement. Unless agreed otherwise, payment is due within fifteen (15) days of invoice date. Overdue amounts may attract interest and may result in suspension of services. All fees are exclusive of applicable taxes.

6. Confidentiality

Each party shall keep confidential all non-public information received from the other and shall use it solely for the purposes of the engagement. Confidentiality obligations survive termination of the agreement for a period of three (3) years.

7. Intellectual Property

Pre-existing intellectual property remains the property of the respective owner. Custom deliverables created specifically for the Client are licensed to the Client upon full payment, while underlying tools, frameworks, and know-how remain our property.

8. Service Availability

We strive to deliver high availability and timely response, however, services may be impacted by scheduled maintenance, force majeure events, third-party outages, or factors outside our reasonable control. SLA credits, where applicable, are the sole remedy for availability shortfalls.

9. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to the services shall not exceed the fees paid by the Client in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business.

10. Termination Policy

Either party may terminate the agreement for material breach if uncured within thirty (30) days of written notice. Termination for convenience requires the notice period stated in the Service Agreement (typically thirty (30) days). Upon termination, the Client shall pay for services rendered up to the termination date.

11. Governing Law

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Hapur, Uttar Pradesh.

For questions about these Terms, contact sarjeet.enterprises23@gmail.com or call +91-9871821700.